Responsible gaming at TKWin — Keep the Fun, Avoid the Harm

TKWin is more than just a gaming platform — it is committed to fostering a responsible environment where every user can play safely, mindfully, and enjoyably. Responsible gaming is one of TKWin's core values — not a legal obligation, but a genuine belief we hold.

TKWin recognizes that gaming can become problematic for some people. Rather than ignoring this reality, TKWin actively works to support its users — through free tools, alert systems, and direct customer support.

TKWin will never:

• Self-excluded users will not receive any promotional messages.
• Requests to reduce a deposit limit are never blocked.
• Ignore concerning gaming patterns when they are identified.
• Does not allow minors to access its services.

Healthy gaming means playing adds enjoyment to your life — not financial or emotional stress. Responsible gaming at TKWin means following these principles:

• Set a Budget: Only spend money on gaming that you can afford to lose without affecting your household.
• Respect Your Time Limits: Take regular breaks instead of playing for long stretches — especially when you're on a losing run.
• Accept Losses as Part of the Game: There are no guaranteed wins in betting. Placing more bets to recover losses is extremely dangerous.
• Gaming is not a source of income: Gaming on TKWin is entertainment — treating it as a regular source of income is where problems begin.
• Keep up other activities: If gaming becomes your only source of entertainment, that is a warning sign.
• Check Your Mindset: Avoid playing when you're angry, upset, or stressed — making good decisions is much harder in those moments.

Gaming problems don't always appear overnight — they develop gradually. If you notice any of the signs below in yourself or someone close to you, it's time to pay attention:

• Placing repeated bets to try to recover lost money ("chasing losses").
• Hiding your gaming — from family or friends.
• You've tried to stop playing but can't.
• Cutting back on food, sleep, or work time to make room for gaming.
• Borrowing money or using household funds for gaming.
• Feeling restless or irritable when you're not gaming.
• Even a big win doesn't feel like enough — you always want more.

These signs are not a sign of weakness — this is a health issue and one that can be addressed. TKWin is always here to help.

Setting limits on TKWin is simple — and it is the most effective way to stay in control. To set a limit, log in and go to the "Responsible Gaming" section under Account Settings.

• Deposit Limit: Set daily, weekly, or monthly limits — any combination or all at once. Decreases take effect immediately; increases take effect after 24 hours.
• Betting Limits: Set a maximum stake per bet — this reduces the risk of placing a large bet on impulse.
• Loss Limit: Once you've lost a set amount, your account will automatically pause until the period resets.
• Session Limit: Decide how many minutes or hours you want to play in one go — TKWin will log you out when the time is up.
• If you need help setting limits At the Help Center Get in touch.

Sometimes the smartest move is simply to take a break. TKWin's self-exclusion feature is built to protect you — activate it anytime, with no judgment and no questions asked.

• Short-term (7–30 days): To take a temporary break from playing. Once the period ends, you can reactivate your account yourself.
• Medium-term (1–6 months): For longer breaks. Once the period ends, a 24-hour waiting period is required before reactivation.
• Long-Term (1 Year+): For serious cases. Once the period ends, you'll need to contact TKWin Support to reactivate your account.
• Permanent Closure: If you decide never to play again, you can permanently close your account — this action cannot be undone.

During self-exclusion, TKWin will not send you any promotional emails or SMS. Your account balance will be kept safe and can be withdrawn once the period ends.

TKWin's services are available to users aged 18 and above only. To enforce this, TKWin verifies your date of birth at registration and may request NID verification to confirm your age when necessary.

If you use TKWin on a shared family device, it is worth taking a few precautions:

• Do not save your password in the browser.
• Log out after every gaming session.
• Using screen time controls or app locks on your device.
• Never share your account PIN or password with any family member.
• If a child accidentally opens TKWin, contact support immediately.

If a minor has accidentally accessed TKWin, a parent or guardian At the Help Center Once reported, TKWin will take immediate action and remove the relevant data.

You don't have to face gaming problems alone. TKWin offers direct support and encourages seeking professional help when needed.

• TKWin Support: At the Help Center Contact us via live chat or email — we're here to help with self-exclusion, setting limits, or closing your account.
• Talk to Family and Friends: Talking openly about gaming with someone you trust can make a real difference.
• Mental Health Professional: Support is available in Bangladesh through Kaan Pete Roi (01779-554391) and the Kiran Helpline.
• Gaming addiction is a recognized health condition — reaching out for help takes real courage.

TKWin's support team is always ready to help, without any judgement. No question or situation is too small — do not hesitate to reach out.